Terms & Conditions
A non refundable deposit of £175 must be taken to confirm a party booking via card payment. The remaining balance is due to be paid in full 3 days before the celebration by card payment. We accept all major credit cards.
The date and time of booking is confirmed when the deposit is taken. We are not able to delay or extend your booking time should you or your guests arrive late.
It is the clients responsibility to view The Fairy House before booking to ensure they are happy with the and facilities.
Once the deposit has been taken it is non-refundable.
Should you cancel or postpone the celebration date at less than one months notice then the full amount is due to be paid on the original date of the event. Your booking may be transferred to a new date on a weekday only, subject to availability within a 3 month period of the original date of the event.
Should you cancel or postpone the celebration date at more than one months notice then your booking in transferable to another weekend or weekday date subject to availability within a 3 month period of the original date of the party or event.
In the unlikely circumstance that your event is cancelled or postponed by Fairytale Friends then you will receive a full refund, including the deposit.
Children remain the sole responsibility of the client. At least one adult must be present at all times during the celebration or event to supervise.
The maximum number of children which can attend is stated when booking. This is our capacity for health and safety and must be strictly complied with. Fairytale Friends reserve the right to deny attendance to guests should the maximum headcount of children be more than what was stated when booking.
Our fairies are performers and their job is to engage the whole group in continuous activity. We do not provide childcare and can not assist children in the bathroom. Parents wishing to drop off children at The Fairy House must make arrangements with another adult who will be staying at The Fairy House.
Face paint and glitter are present or used in most of our celebrations and events. Fairytale Friends holds no responsibility for any allergic reactions from our props and equipment. It is the clients responsibility to inform us via email beforehand if any of the children attending have allergies.
No party poppers, sparklers or external candles may be brought into or used inside The Fairy House. We provide our own electronic candles inline with our fire safety regulations.
Atmospheric lighting, which may sometimes be of a flashing nature, is used during our celebrations and events. It is the clients responsibility to inform us via email beforehand if any of the children attending are sensitive to light.
The maximum number of children who can attend is specified at the time of booking and this number is inclusive of the birthday child. We have strict capacity and fire regulations and for the health and safety of our guests the maximum number may not be increased. All children attending should be included in the final headcount with the exception of non-participating babes in arms which will need full parental supervision.
It is not suitable for siblings to brought along unless they are counted as guests (or watching as an adult) as this may take us over our capacity limit. It can also be hazardous for the fairies when performing and distractive for the other children if non-participating children are crawling or running about.
Food and allergies
No external food including Birthday Cake may be brought onto the premises unless pre-agreed by Fairytale Friends.
It is the clients responsibility to inform Fairytale Friends about any of the guests dietary needs or allergies and to provide us with a contact email for them in order for us to speak directly to them. We must be made aware of any dietary requirements or allergies 3 days before the day of the event. We can not accommodate dietary requirements or allergies at short notice.
We are able to provide food made from non-gluten and dairy containing ingredients although please be aware that we do not have an allergen free kitchen and food id prepared and stored in an area where gluten and dairy products are present. We take extra special care when preparing allergen food however can not guarantee against cross contamination.
Please speak to Fairytale Friends directly with any concerns about allergies.
We do not serve, store or handle any nuts or nut containing food at the venue, however the birthday cakes we serve are made in a bakery where nuts are present. If these will not be suitable for any of your guests we must be advised before the day of the event for us to provide an alternative. We ask that no external food is to be brought into the Fairy House but we can not monitor or guarantee that guests do not have nuts in their personal property or have eaten/handled nuts before they arrive to The Fairy House
Fairytale Friends and The Fairy House is not liable for allergic reactions.
Accessibility and facilities.
The Fairy House shop entrance is on street level from Webbs Road. The rest of The Fairy House including the rooms we use for the Birthday Celebrations and Events are only accessible by a short flight of stairs.
There is a single toilet facility at the back of the property with a baby changing table for the use of our guests. Please note, due to the nature of the building there is no disabled bathroom facility.
If you have any additional special requirements for the celebration or event please let us know at the time of booking as they may not be able to be accommodated without notice.