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Terms and Conditions for The Fairy House

Please carefully review the following terms and conditions before making a booking with The Fairy House:

Terms and Conditions for The Fairy House at 50 Webbs Road, London, SW11 6SF:

By proceeding with the booking, customers acknowledge and agree to abide by these terms and conditions set forth by The Fairy House.

 

 Booking Grace Period

 Customers are entitled to a full refund if they cancel their booking within 5 days of making the reservation, unless the booking date is within 4 weeks from the date of booking.

 Private Birthday Visit Bookings Cancellation Policy:

Cancellation Charge:

- A cancellation charge of £65 will be applied if the cancellation is made over 4 weeks before the booking date and no new date for the booking is chosen. 

- Customers can change the booking date once without charge if the request is made over 4 weeks before the original event date.

- If the cancellation is made under 4 weeks before the booking and no new date is chosen, no refund will be provided. 

Date Change (Over 4 Weeks until booked event date)

Customers can change the booking date once without charge if the request is made over 4 weeks before the original event date.

- If you require a new invitation parcel a charge will apply.

Date Change (Under 4 Weeks until booked event date)

 If the customer wishes to change the booking date under 4 weeks before the original booked date, a charge of £139 will apply. The remaining balance will issued in a voucher to use on the new event date selected.

 

 Private Fairy Visit Bookings Cancellation Policy:

Cancellation charge (Over 2 Weeks until booked event date)

- A cancellation fee of £30 will be charged if the cancellation is made over 2 weeks before the booking date to cover the invitation parcel fee. 

 

- If the cancellation is made under 2 weeks before the booking, no refund will be provided.

Customers may transfer their Fairy Visit booking to a friend at no extra charge. 

 

Date Change (Over 2 Weeks until booked event date)

 Customers can change the booking date once without charge if the request is made over 2 weeks before the original event date. 

- Date Change (Under 2 Weeks until booked event date)

 If the customer wishes to change the booking date under 2 weeks before the original event date booked, a charge of £139 will apply. Any remaining balance paid will be transferred to the new date.

 

Transfer of Experience Bookings

- Customers may transfer their experience booking to a friend at no extra charge.

 

Change of Date Limitation 

Any date changes of date to the booking must fall within the same calendar year. 

2. Payment:

2.1. All bookings are to be paid in full at the time of booking through our event platform via card payment.

3. Group Size:

3.1. Birthday Visits are intended for 1 x Birthday Child and a maximum of 5 accompanying children.

3.2. Joint Birthday Visits are designed for 2 x Birthday Children and a maximum of 4 accompanying children.

3.3. Please note that only a total of 6 children may partake in the Visit. We strictly can not accommodate any additional children in taking part.

4.4 Baby sibling/s of the Birthday Child (under 1yr) are permitted to watch but must be under full parental supervision and not crawling around for safety reasons. It is not suitable for siblings of guests to attend for safety unless they are babes in arms.

4. Supervision:

4.1. Parents/guardians are responsible for supervising their children throughout the duration of the experience. Children must be under the constant supervision of their parent/guardian.

5. Allergies and Health Concerns:

5.1. Fairytale Friends holds no responsibility for allergic reactions resulting from the use of our props, food and equipment, nor for any illness that may occur during the visit.

5.2. The consumption of food and beverages is not permitted within The Fairy House, with the exception of baby food and takeaway coffees/teas for adults.

5.3. We provide fairy cookies to take home, and it is the parent/guardian's responsibility to inform us or the host of any allergies at least 2 days before your visit.

5.4. Our activities involve the use of natural materials including but not limited to; seeds, soil, pinecones, cinnamon, and feathers, which are handled by our staff. Please inform us or your host of any allergies before attending.

6. Lighting and Sensory Considerations:

6.1 Atmospheric lighting is used during our experiences and may include flashing lights. It is the client's responsibility to inform us via email before the visit if any of the children attending are sensitive to light.

7. Accessibility:

7.1. The Fairy House is divided into rooms accessible via stairs and is not wheelchair or pushchair accessible. Only our ground floor Room/Shop is accessible, but it has a small raised doorstep. Please contact us first regarding any accessibility queries.

8. Waiting Area:

8.1. The Fairy House does not provide a waiting area. Only individuals with booked places are permitted to attend the experience.

Your booking with The Fairy House signifies your acceptance of these terms and conditions. Please contact us if you have any questions or require clarification on any of the above. Thank you for choosing The Fairy House for your immersive children's experience.

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